Bilingual Remote Healthcare Member Services Representative Job at Randstad USA, Athens, GA

OEtDc1BnSmxzc1pDcEdibFVQdXNOa0VuaGc9PQ==
  • Randstad USA
  • Athens, GA

Job Description

Make a Difference in Healthcare! (Bilingual - English/Spanish)

Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role:

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 3200 Breckenridge Blvd, Duluth GA 30096.

Start Date: June and July Start Dates

Compensation:

During Training (12 weeks): $18.00 per hour

After Training: $19.00 per hour

Training/Working Schedule:

  • Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 11:30am-9:30pm EST
  • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
  • AFTER TRAINING: Must be able to work weekends- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing:

  • Respond to a high volume of incoming calls
  • Assist Members w/ benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
  • Heavy data entry, updating patient profiles/demographics
  • Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements:

  • 6+ months Call Center Experience (2+ yrs Customer Service Experience)
  • Must be bilingual in English and Spanish (Bilingual assessment required).
  • Able to work flexible/required hours of operation/work schedule, including weekends.
  • Healthcare knowledge is a PLUS but not required.
  • Pass Required Assessments

If you meet the requirements and would like to move forward. Please complete the following 2 steps:

1. To complete the Required Assessments: (Use a computer) -

If the link does not work, please copy and paste the following into a webrowser::

(A computer is required to complete Assessments- if you use a different device you will not pass automatically)

2. Once assessments have been completed, please email your resume to the following: carmen.kier@randstadusa.com

Job Tags

Hourly pay, Remote job, Flexible hours, 2 days per week,

Similar Jobs

TradeJobsWorkforce

Event Coordinator Job at TradeJobsWorkforce

 ...Identify the clients requirements and expectations for each event. Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order. Manage all event set-up, tear down and follow-up processes. Maintain event... 

Pacific Cardiovascular Associates

Medical Records Coordinator Job at Pacific Cardiovascular Associates

 ...Job Summary: The Medical Records Coordinator is responsible for maintaining accurate and confidential patient records in accordance...  ...information. This is a hybrid position, offering a combination of remote and on-site work. Please note that work arrangements are... 

Control Solutions Group

BMS Field Supervisor Job at Control Solutions Group

 ...service, we help clients improve building management for greater efficiency, comfort, and security. Job Summary Scope The BMS Field Supervisor is responsible for all aspects of field coordination of controls projects. Duties Coordinate and manage multiple... 

Aequor Healthcare , LLC

Oncology - Radiation Physician Job at Aequor Healthcare , LLC

 ...Oncology - Radiation Physician at Aequor Healthcare , LLC summary: The position is for a Radiation Oncologist in an outpatient community-based hospital in Fitchburg, MA, managing 20-25 patients daily with advanced radiation treatments such as SBRT, IMRT, and 3D therapy... 

Florida Conference of Seventh-day Adventists

Event Planner Job at Florida Conference of Seventh-day Adventists

 ...them closer to God the Creator, and one another. The candidate will be responsible for coordinating and planning all aspects of the event. Skills, Education, and Experience Required: High school diploma or equivalent. Computer Skills-Microsoft Word, Excel, Access...