Role 1: ServiceNow FSM Tester
Role 2: ServiceNow FSM Senior Developer
Role 3: ServiceNow FSM Developer
Location: San Francisco, CA/ Dallas, TX
Type: Full-time Role
Job Description (ServiceNow FSM Senior Engineer):
Must Have Technical/Functional Skills
• Lead the implementation and configuration of the ServiceNow FSM module
• Build out FSM functionalities, including Preventive Maintenance and Calibration automated tasks.
• Ensure workflows and data structures support compliance and effective reporting.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL/ITSM processes and Agile methodologies.
Job Description (ServiceNow FSM Tester):
Ensuring the quality of ServiceNow's Field Service Management module through manual and automated testing, which includes designing test cases, identifying and documenting defects, and collaborating with developers to resolve them. Key responsibilities include performing functional, performance, and integration testing, writing test scripts, and validating that FSM solutions align with business requirements for work order management, scheduling, and dispatch.
• Test design and execution: Create and execute detailed test plans, cases, and scripts for the ServiceNow FSM module, covering areas like work order management, scheduling, dispatch, and mobile capabilities.
• Defect management: Identify, document, and report defects and bugs in detail to the development team to facilitate their resolution.
• Collaboration: Work closely with developers, business analysts, and stakeholders to understand requirements and ensure the final product meets business needs.
• Manual and automated testing: Perform both manual end-user perspective testing and automated testing to ensure efficiency and accuracy.
• Quality assurance: Validate the functionality, performance, and security of the FSM module and its integrations before deployment.
• Regression testing: Perform regression testing to ensure new changes do not negatively impact existing functionality.
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