Job Description

Operations Manager

Established in 1981, Rainbow International offers home restoration, commercial restoration, and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team! Position Summary/Purpose Facilitate the timely and profitable delivery of all services while maintaining company standards for quality and customer satisfaction. Effectively manage the Operations function of the business which includes: staffing, training and development, documentation of work performed, inventory control, equipment purchases and maintenance, record keeping, housekeeping, and employee relations. Assist in maintaining market leadership through rigorous recruiting and hiring, staff development, and business process improvement.

Responsibilities:

• Meet or exceed established targets for responding to and completing estimates on losses
• Maintain strategic relationships with vendors and subcontractors
• Meet or exceed profitability targets on managed projects
• Plan and execute projects to completion
• Obtain written contracts and payment terms for projects
• Maintain efficient and accurate flow of production paperwork from the job site to administration
• Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
• Hire, train, develop, discipline, and discharge Operations employees
• Determine requirements and execute the evaluation process for subcontractors
• Track the financial, and overall, performance of individuals, jobs, and production departments
• Track equipment used on company jobs
• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
• Coordinate estimates from subcontractors
• Write job estimates
• Order materials required for projects and coordinate delivery to job site
• Maintain effective communication with customers and all involved parties including third-party owners, building engineers, property managers, tenants, etc.
• Perform property inspections and complete reports
• Maintain appropriate inventory of production supplies and materials

At Rainbow International Restoration we're helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International franchise might be the place for you. Because for our family, this isn't just a job, it's a calling.

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