Job Description
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Job Description
Position Title: Program Manager
Position Description : Protingent Staffing has an exciting direct hire opportunity for Program Manager with our client located in Milwaukee, WI.
Job Responsibilities :
- Provide detailed, accurate & timely information to customers inquiries relating to expediting, scheduled shipping dates, pricing, availability, order processing & credit processing.
- Proactively alert the customer of any issues (delivery, quality, cost, etc.) & propose solutions.
- Single point of coordination with our customers.
- Track customer complaints & returns to ensure timely proper corrective action.
- Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of our company. This includes but is not limited to: material management (minimize inventory while meeting customer needs), production planning,
- and quality assurance.
- Analyze monthly margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution.
- Maintain and communicate performance metrics internally and assigned customers.
- Carefully monitor and manage performance to agreed metrics and develop action plans to improve performance.
- Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead times.
- Review customer purchase orders against quotations & resolve any discrepancies prior to processing the order.
- Sales order and forecast maintenance for assigned customers.
- Lead new product introduction & product development meetings with other internal departments to ensure timely and effective support of new products.
- Process and negotiate customer purchase order and engineering changes and submit cost/delivery impacts to customers.
- Follow up to ensure that all excess/obsolete inventory and other costs are recovered from the customer in a timely manner.
- Responsible for holding Customer Business Review meetings.
- Execute on contracts agreed to by the customer. This includes the management of material liability for the customer.
- Negotiating with the customer reimbursement of cost for slow and obsolete inventory.
- Hold internal customer dashboard & scorecard review meetings to review account performance and develop key actions for improvement & growth. Include in business review meetings to identify and deliver new opportunities within the customer for account growth.
- Work with external sales reps to leverage influence on the account. Ensure that external sales reps are updated with account information including quotes, orders & shipments.
- Develop and maintain project schedules for all activities related to assigned customers.
- The work performed in this job can only be done on site and attendance is an essential function of the job.
Job Qualifications: - Bachelor's degree or relevant work experience; preferably engineering, operations, or supply chain related.
- 10+ years experience in customer service, in a manufacturing environment; with relevant experience working in the electronics industry.
- Experience in managing customer relationships, including quoting and negotiations, as well as delivery and quality performance management.
- Experienced in inventory management techniques (Kanban, bonding, safety stock, etc.).
- Proven ability to work with others in a team environment.
- Strong problem-solving abilities and prioritization skills.
- General business management knowledge - financial, marketing, etc.
- Computer skills- working knowledge of MS Office.
- Established ability to interact with all levels in the organization, including ability to provide advice and counsel to senior decision makers.
- Ability to quickly & accurately assess & address complex problems using creative approaches.
- Demonstrated strategic thinking skills that illustrate the ability to proactively conceptualize business requirements.
- Ability to write & speak effectively with people internal and external to the company.
- Must maintain the ability to be a positive, customer-oriented problem solver within a team environment.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Will be required to sign a non-compete agreement upon offer of employment.
Job Details: - Job Type: Direct Hire
- Salary range: $90K-110K.
- Location: Milwaukee, WI.
About Protingent: Protingent is an
Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation from
Software and Aerospace to
AI, Clean Tech, Medical Devices, and Connected Technologies . Were passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Project Management and Information Technology
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Medical insurance
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Job Tags
Full time, Work experience placement,