Job Description

About Pair Team

At Pair Team, were an innovative, mission-driven company reimagining how Medicaid serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person careclinical, behavioral, and socialby partnering with organizations deeply connected to the communities we serve.

Were building a powerful care management platform that leverages AI and automation to scale meaningful, human-centered care. Our work is driven by top talent across clinical care, technology, product, and operationsworking together to improve access and outcomes for all our patients.

Were one of the largest Enhanced Care Management providers in California and are on track to build the nations largest clinically integrated network supporting high-need Medicaid members. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering carewere building the future of a more equitable, community-rooted Medicaid system.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaids regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals dedicated to transforming healthcare access for underserved communities. The Outreach & Engagement Manager will lead the Community Engagement Specialist (CES) team, responsible for patient outreach and enrollment. This role is focused on driving team performance, optimizing outreach strategies, and ensuring enrollment goals are met through structured coaching, process improvements, and data-driven decision-making. The manager will play a key role in fostering accountability, training new hires, and refining engagement strategies to maximize impact.

This is a remote leadership role reporting directly to the COO, with significant collaboration across internal teams and community partners. Note: Internally, this role is referred to as a Community Engagement Specialist, Team Manager .

This is a full-time position, with a set schedule of Friday - Tuesday with your days off being Wednesday & Thursday.

What Youll Do

• Manage, coach, and mentor a team of Community Engagement Specialists to ensure they meet enrollment and outreach goals.
• Provide structured 1:1 coaching, live shadow support, and feedback to drive performance and skill development.
• Lead onboarding and training for new hires, ensuring a smooth ramp-up and alignment with outreach best practices.
• Build a culture of accountability and collaboration, ensuring consistency in outreach efforts and engagement strategies.
• Actively participate in recruiting and hiring to strengthen the CES team.
• Monitor team performance using dashboards and key metrics, ensuring outreach and enrollment targets are met.
• Identify trends, gaps, and areas for improvement, implementing data-driven strategies to enhance team effectiveness.
• Conduct call audits and outreach reviews to ensure quality, adherence to best practices, and compliance with healthcare regulations.
• Maintain and refine Standard Operating Procedures (SOPs) to optimize efficiency and standardization across the team.
• Serve as the primary escalation point for complex patient cases, troubleshooting workflow and engagement challenges.
• Act as a liaison between CESs, health plan partners, clinic providers, and internal teams to improve coordination and communication.
• Ensure alignment between outreach strategies and broader care team initiatives, adjusting processes as needed.

What Youll Need

• At least 3 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting
• 2+ years of experience with community engagement, patient navigation, or social work (preferred)
• 2+ years of experience in inside sales, outbound sales, or call center environments with defined metrics and quotas (preferred)
• Experience in a care team background, navigating multidisciplinary collaborative care models
• Thrive working with multiple systems and processes
• Strong communication and interpersonal skills
• Extremely detailed oriented and enjoy multitasking
• Proven track record of driving teams in hitting key metrics
• Demonstrated ability to thrive in an agile environment
• Dedicated to working within and improving the community you are part of
• You are results driven with a proven track record of exceeding performance indicators
• Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
• You have strong technical skills and comfort with utilizing multiple technology platforms

Because We Value You:

• Competitive salary: $80,000 - 100,000 (depending on experience)
• Performance-based bonus structure rewarding achievement of team enrollment and outreach targets
• Equity compensation package
• Flexible vacation policy take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k through Guideline
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If youre ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

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