Job Description

About Us

We are a trusted non-medical home care provider dedicated to helping seniors and adults maintain independence, dignity, and a high quality of life at home. Our services include companionship, personal care, respite care, and specialized support tailored to each clients needs. As we continue to grow, we are seeking a dynamic and experienced General Manager to lead our team and oversee daily operations.

Position Overview

The General Manager is responsible for the overall leadership, performance, and growth of the agency. This role oversees operational excellence, caregiver and client satisfaction, regulatory compliance, staffing, and business development. The ideal candidate is a strong communicator, problem-solver, and coach with proven experience in home care, senior care, or service-driven industries.

Salary: Competitive, based on experience + performance incentives

Key Responsibilities

Operational Leadership

• Oversee day-to-day agency operations to ensure high-quality, consistent service delivery
• Manage client on-boarding, care plans, service scheduling, and ongoing quality assurance
• Ensure compliance with all state regulations, company policies, and industry standards

Team Management

• Lead, coach, and develop office staff and field caregivers
• Promote a culture of accountability, teamwork, and exceptional service
• Handle recruitment, on-boarding, and performance management processes

Business Growth & Client Relations

• Build and maintain strong community relationships with referral sources
• Drive business development and implement growth strategies
• Ensure high levels of client satisfaction and retention

Financial & Administrative Oversight

• Manage budgeting, billing, payroll, and KPI tracking
• Monitor performance metrics and implement operational improvements
• Maintain accurate documentation and reporting

Qualifications

• 3+ years of management experience in home care, senior care, healthcare, hospitality, or service-related fields
• Strong leadership, communication, and organizational skills
• Experience with scheduling, staffing, and customer service operations
• Ability to multitask in a fast-paced, people-focused environment
• Familiarity with home care software platforms is a plus
• A passion for serving seniors and families

Why Join Us?

• Opportunity to lead a mission-driven organization making a difference daily
• Supportive team culture and room for career advancement
• Competitive salary, bonuses, and benefits
• Meaningful work with a company committed to compassionate care

How to Apply

Interested candidates should submit their resume and a brief cover letter to: bnations@seniorhelpers.com or apply online at seniorhelpers.com/napa

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