Job Description

Job Description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

What will you do in this job?
This is a remote, boat-in position located in Kenai Fjords National Park. Due to this, all positions at KFWL require assisting in other departments.

 
Major Activities (Typical Duties/Responsibilities):

• Provide excellent customer service to guests and other team members

• Make sound judgments and anticipate issues and opportunities

• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest

• Work closely with all other departments to ensure overall guest satisfaction

• Ensure that guests’ special needs are met

• Greet arriving/departing guests in a professional and pleasant manner

• Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions

• Coordinate with the Maintenance Manager, the Port Mechanic, and the Land Facilities Maintenance Technician regarding the maintenance of island facilities

• While on the island be prepared to assist with employee and guest maintenance requests 24 hours a day

• Operate, maintain, and troubleshoot fresh water system including the provision of samples and sampling data for analysis by the Alaska DEC

• Operate, maintain, and troubleshoot propane systems. Conduct daily checks to assure adequate supply and safe operation of all propane applications

• Maintain and troubleshoot septic systems. Assist with periodic tests and examinations by Alaska DEC personnel

• Troubleshoot and repair plumbing, heating, and cooking systems including propane hot water heaters, propane stoves, wood stoves, and restroom plumbing

• Operate, maintain, and troubleshoot electrical system including the generator(s), charging system, inverters, and wiring

• Assist with guest care. Specific tasks include movement of guest luggage between dock and cabins, daily stocking and chopping of wood supplies, trash pick-up, day lodge and wilderness lodge supply delivery

• Assist the Maintenance Manager with supply management, specifically wood, propane, repair supplies, and safety supplies

• Primarily responsible for the safety and incident management programs on the island. This specifically includes coordination and execution of frequent training, equipment maintenance, and regular testing, hazard recognition and mitigation, and coordination with operations staff regarding safety issues

• Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance

• Assist with the start-up and shut-down of facility in coordination with KFT, the Maintenance Manager, and General Manager

• Participate in emergency response activities including firefighting, emergency medical activities (within an employee’s training limitations), and other incidents

• Other duties as assigned

What skills and experience do you need for this job?
Required Qualifications

• Current CPR and First Aid Certification

• Previous experience/ training in the maintenance field

• Basic understanding of food service practices and standards

• Skills and Abilities

• Knowledge of operation and maintenance of water systems, septic systems, propane fired appliances, plumbing, electrical systems, and carpentry

• Knowledge of proper food handling and preparation standards as prescribed by Alaska’s DEC

• Able to live in close quarters with others in a remote wilderness setting

• Able to pass pre-employment and random NIDA drug screening tests

• Able to communicate and work with other employees and assist the guests to the island

• Ability to work independently with minimal supervision, as well as a team member, while maintaining priorities

• Ability to regularly use mobility to reach, climb, balance, stoop, kneel, or crouch

• Ability to lift and/or move up to 50 pounds

• Ability to work in harsh weather conditions for extended periods of time on a varied schedule

Physical Abilities:

• Must be at least 21 years of age.

• Must be able to see, hear, and verbally communicate with regular frequency

• Must be able to maintain balance on uneven surfaces, and ladders, and to negotiate stairs with regular frequency

• Must be able to walk, sit, and stand on hard surfaces for extended periods of time

• Must be able to kneel, crawl, bend and twist at the waist on an occasional basis

• Must be able to reach at, above and below shoulder height with regular frequency

• Must be able to push, pull, carry and lift objects weighing up to 50 pounds on a regular basis, and greater weights on an occasional basis

• Must possess sufficient fine and gross motor skills to operate computers and other equipment as required

The starting wage for this role is $23.00/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  ta@pursuitcollection.com.  

 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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