Job Description

Overview

General Manager QSR at Applegreen, managing the day-to-day operations and profitability of a quick service restaurant located inside a travel plaza on a major highway. Lead an assigned QSR and a dedicated team to achieve or exceed targeted financial and performance metrics.

Responsibilities

• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition.
• Recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Hire, coach, train, promote, discipline, terminate, or transfer the QSR team as needed.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies and procedures along with local, state, and federal laws.
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
• Collaborate with Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• Proficient computer skills.
• ServSafe Certification Preferred

Requirements

• High school diploma or General Educational Development (GED) equivalent
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds
• Occasionally attend meetings or travel to support other locations

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

Note: This description reflects the current responsibilities and requirements and is not an exhaustive list of tasks. The job responsibilities may change as necessitated by business demands.

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