Job Description

Job Description

Desktop Support Technician

San Jose, CA 95113 – Onsite

SUMMARY:

• A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work

DUTIES AND RESPONSIBILITIES:

Provide hardware and software support – In an efficient and professional manner, assist users issues Special Projects – Various tasks and other non-technical responsibilities will be required, such as the following:

• Provide Technical training to users through video conferencing or in person
• Create Technical documentation
• Verify and test new software and/or Processes
• Assist with placing technical signage around the office when needed
• Possible travel to other locations

QUALIFICATIONS:

• Experience in a corporate help desk and/or desktop support environment is preferred
• Consider themselves as “tech-savvy” and willing to learn new ideas
• Excellent customer service skills to work effectively with clients
• Understanding the Windows 10 Operating System
• Understanding of Mac OS is a plus
• Ability to work well with other people in a team-oriented environment
• Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision
• Must be able to follow through procedures and protocols as outlined by senior management

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req25-00061

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