Job Description
We are seeking a skilled and detail-oriented Phone Repair Technician to join our team. The ideal candidate will have hands-on experience diagnosing and repairing a variety of smartphones and tablets, including iPhones, Android devices, and other handheld electronics. You will be responsible for performing repairs with precision, maintaining high standards of quality and customer satisfaction.
Key Responsibilities:
Diagnose and troubleshoot hardware and software issues in smartphones and tablets
Perform repairs including screen replacements, battery swaps, charging port replacements, camera repairs, water damage diagnostics, and more
Maintain accurate records of repairs, parts used, and customer interactions
Provide excellent customer service by explaining issues and repair options clearly
Handle devices with care, ensuring all customer data remains confidential
Keep the workstation clean, organized, and stocked with necessary tools and parts
Stay updated on the latest mobile device technologies and repair techniques
Test devices before and after repairs to ensure functionality
Adhere to safety and ESD (Electrostatic Discharge) procedures
Assist with inventory management and parts ordering when required
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