Title: Customer Service Representative
Location: East Hartford, CT
Schedule: Monday Friday, 8:30 AM 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
Positions Available: 5
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:
Serve as the initial point of contact for inquiries related to customer programs.
Handle inbound calls professionally and resolve customer issues promptly.
Assist consumers with account access, password resets, and general inquiries.
Document all interactions accurately in the call tracking system.
Escalate calls to leadership or other departments as needed.
Provide clear, accurate, and courteous information in compliance with program standards.
Identify trends in consumer questions and recommend process improvements.
Manage difficult conversations with professionalism and empathy.
Meet and exceed performance standards for quality, accuracy, and call volume.
Full-time employment with steady hours
Paid training and career development opportunities
Positive, team-focused work environment
Monday Friday schedule with weekends off
Comprehensive benefits options
Must be 18 years or older .
High School Diploma or GED required; Associate degree or higher preferred.
Minimum 6 months of call center experience , or equivalent customer service experience.
Must type at least 35 WPM and pass a customer service skills assessment.
Strong verbal and written communication skills.
Ability to multitask, problem-solve, and work in a structured environment.
Must pass a criminal background check and drug screening (8-panel standard).
...clinic. Responsible for providing high-quality care to patients by assisting in assessments, performing basic procedures, maintaining... ...communicate changes in patient condition Document care provided in medical records Maintain medical equipment and supplies, including...
...manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are...
...Now Hiring Housekeepers / House Cleaners / Maids! Must have driver's license! If you are looking for a house cleaning job or housekeeping job near you you've come to the right spot! Would you like a new career where you get training and have an opportunity to advance...
...resume. TTF is a specialized healthcare recruitment firm. We never charge a fee to candidates and all conversations are kept confidential. Company Description TTF is a recruiting firm that partners with companies nationwide to find the talent they need for success...
...divh2Roanoke, VA Train Conductor/h2pNorfolk Southern (NS) invites dedicated individuals to join our team as Train Conductors. As a Train Conductor, you will play a pivotal role in ensuring the secure and efficient movement of freight trains. This dynamic position encompasses...