Job Description
Job Description
Join the Advance Auto Parts B2C E-commerce team and start reimagining the future of online shopping in automotive aftermarket retail. We are seeking a skilled and high-performing Business Analyst with a strong experience in business analysis, feature and backend development, e-commerce, agile methodologies, conversion optimization, and A/B testing. This role involves conducting business research and analysis, writing user stories and epics, managing backlogs, working with stakeholders and developers, writing A/B test hypotheses, and performing analysis and interpreting results. You will be responsible for facilitating improvements to the B2C website, mobile app, and related systems.
Primary Duties & Responsibilities
- Partner with Business Stakeholders: Identify business goals; document current and future state business/technical processes and data flows; perform gap analysis.
- Problem Solving: Understand complex problems and explain them through verbal and written communications (e.g., detailed workflow diagrams); assist in generating and choosing solutions.
- Functional Issue Resolution: Apply business knowledge and facilitative expertise to resolve functional issues across multiple projects.
- Information Gathering: Lead sessions to understand current and potential customer needs.
- Requirements Management: Translate business needs into requirements (epics, user stories, acceptance criteria); ensure requirements are complete, consistent, concise, comprehensible, feasible, traceable, unambiguous, and verifiable; define quality attributes, external interfaces, dependencies, constraints, system & technical requirements, and other nonfunctional requirements.
- Product Backlog Management: Participate in requirements prioritization and manage the product backlog.
- Business-IT Alignment: Ensure clarity between business and IT to ensure solutions meet business needs.
- Collaboration: Work with product owners, UX designers, business analysts, and developers to translate business requirements into solutions.
- Verification: Partner with Technical, QA, and Business teams to verify solutions.
- Peer Reviews: Participate in peer reviews and inspections of requirements and derived work products.
- Change Management: Manage changes to requirements through effective change control processes and tools.
- Agile Participation: Participate in agile/scrum/kanban/scrumban ceremonies, including sprint planning, daily stand-ups, and retrospectives.
- Research and Analysis: Conduct research and analysis to identify opportunities to increase revenue and sales conversion and improve the shopping experience.
- A/B Testing: Write clear and actionable A/B test hypotheses; assist Product Owners with the design and execution of A/B tests; analyze A/B test results and provide insights and recommendations.
- User Experience Testing (UET): Help to conceive UET tests and study the results to gather actionable insights into the direction of our product development.
- Customer Feedback Analysis: Help to study customer feedback to identify product issues and improvements as well as track our progress against common themes.
- Product Owner & Scrum Master Duties: as needed support to keep the team moving forward.
- Communication: Communicate findings and recommendations to product owners clearly and concisely.
- Performance Monitoring: Continuously monitor and evaluate the performance of e-commerce initiatives to ensure alignment with business objectives.
Required Qualifications
- Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience. Experience in the aftermarket auto parts industry is a plus.
- Experience: Minimum of 3 years as a Business Analyst, preferably in e-commerce.
- Flexible Can-Do Attitude: Whatever it takes (within reason) to move forward. Progress over perfection. Mindset that it’s right (for moving forward) until learning it’s wrong, then pivot.
- Agile: Experience working in an agile-scrum team, preferably with certification(s) in agile methodologies.
- Stakeholder Interaction: Comfortable interacting with stakeholders at all levels and working within large, matrixed organizations.
- Collaboration Skills: Strong collaboration and presentation skills; ability to work effectively with offsite/offshore technology and business partners in a fast-paced, agile environment.
- Organizational Skills: Detail-oriented with strong organizational and problem-solving skills.
- Communication Skills: Excellent written and verbal communication skills; ability to translate business requirements into technical specifications.
- Technical Knowledge: Familiarity with Google Analytics 4, Quantum Metrics, Excel, PowerBI, JIRA, Confluence, Figma, Lucid Chart, and other platforms and tools, as well as e-commerce platforms and technologies.
- Applicants must be legally authorized to work in the United States for ANY employer. This position is ineligible for employment visa sponsorship. This includes initial or change of employer filings of any kind, including but not limited to H-1B, TN, or E-3. •Location & Work Availability:
This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)
Benefits Summary
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here:
Company Overview
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. Advance operates 4,500+ stores and distribution centers in the United States, Puerto Rico, and the U.S. Virgin Islands. The Company also serves independently owned CarQuest branded stores across these locations in addition to Mexico and various Caribbean Islands. When you join our team, you become one of 60,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities, and each other every day.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
Job Tags
H1b, Work at office, Local area, Remote work, Work visa, Flexible hours, 1 day per week,