Bilingual Pharmacy Technician Job at Telemedik, Puerto Rico

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  • Telemedik
  • Puerto Rico

Job Description

Job Description

Job Description

Job Description:

The Pharmacy Technician is responsible for guiding providers and insured members regarding medication rejections, prior authorizations, duplicate therapies, among other matters.

Essential Functions:

  • Receive calls from community pharmacies for medication authorization requests.

  • Process medication authorization requests according to the health care insurer’s authorized lists.

  • Consult the Pharmacist regarding medication authorization requests, if necessary.

  • Use computer systems according to the received calls (e.g., Facets, PICA, Caremark, WHI, etc.).

  • Receive prescriptions via fax, forward them to the health care insurer, and deliver a copy to the supervisor.

  • Document received calls including the caller’s name, time, member contract number, drug name, and call process.

  • Ensure confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA and internal policies for the disposal of confidential information.

  • Immediately notify the supervisor of any exposure to Protected Health Information.

  • Comply with core trainings and all procedures established by regulatory agencies and contractual requirements.

Requirements:

  • Pharmacy Technician degree

  • One (1) year of experience handling medications

  • Valid license and registration to practice in Puerto Rico

  • Customer service experience

  • Experience using computer systems

  • Excellent verbal and written communication skills

  • Fully bilingual (English and Spanish)

  • Availability for rotating 8-hour shifts, 24/7 (including weekends and holidays). Shift differential pay is provided

What are the benefits of joining our team?

  • Christmas Bonus, as established by law

  • Health and Life Insurance

  • 401(k) Retirement Plan

  • Paid leave benefits

  • 1 Personal Day

  • 1 Birthday Day Off

  • On-the-job training in regulatory and healthcare topics

  • 24/7 Telemedicine Service

  • Free Employee Health and Wellness Programs

  • Opportunities for professional growth and development

  • Contribute to the health and well-being of the population

Position Type: Full-time / Regular Contract

Work Location: Hybrid remote in Guaynabo or Mayagüez, PR (requires fully in-person training)

We look forward to receiving your application!

EQUAL OPPORTUNITY EMPLOYER – (EEOC)

Job Tags

Full time, Contract work, Immediate start, Remote work, Shift work, Rotating shift,

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